ABGT700 F.A.Q.

Pre-sale Questions

WHEN DOES THE ARTIST PRE-SALE OPEN?

10am PST on Tuesday, January 27. If you signed up, you will be emailed or texted a link several hours before the pre-sale opens. Please be patient as sometimes the email may take longer to arrive. Pre-sale is open from Tuesday, January 27 at 10am PST until Wednesday, January 28 at 10pm PST or until sold out.

HOW MUCH ARE TICKETS?

There are a limited number of tickets starting at $171 + booking fees. When they sell out, ticket prices will increase. You can purchase your tickets as part of an instalment plan through Front Gate.

CAN I PURCHASE MY CAMPING PASS AT THE SAME TIME AS MY PRE-SALE TICKET?

Yes, you can. Your camping pass will be an ‘upsell’ which will become available once you’ve secured your concert ticket.

HELP, I’M HAVING PRE-SALE PROBLEMS!

Please reach out to: [email protected]

General Questions

WILL I BE ABLE TO ENTER ABGT700 AT ANY TIME?

As long as you have an RFID wristband that has not yet been scanned, you will be able to enter the event from the moment it opens until one hour before the event ends each day.

WHAT TIME DOES ABGT700 START?

We will be dancing on Friday, September 11 from 6pm, on Saturday, 12 September from 4pm and on Sunday, 13 September from 3pm. Expect a few surprises on the side.

The campsite will open on Thursday 10 September at 4PM and will host campground activities, wellbeing and afterparties.

WHAT ARE BOX OFFICE HOURS IF I NEED TO COLLECT MY TICKET?

The box office will be open two hours prior to doors opening until about one hour before the show ends.

WILL YOU BE POSTING SET TIMES IN ADVANCE?

Yes! Nearer the show we’ll provide a full schedule.

WILL THERE BE A LIVESTREAM?

Yes! More details to come.

CAN I ENTER, LEAVE AND RE-ENTER ABGT700?

Re-entry is available, and security checks will be in place when re-entering the festival site.

I’M A MEDIA REPRESENTATIVE. WHO DO I ARRANGE A PRESS PASS THROUGH?

Fill in the form on anjunabeats.com with details about your outlet. We’ll read all requests - if we don’t get back to you, unfortunately your request has been denied.

CAN I PASS OUT FLYERS AT THE FESTIVAL?

No, please don’t.

WHAT ARE ACCEPTED PAYMENT METHODS?

All points of sale will only accept credit, debit or mobile pay (such as Apple Pay or Google Pay). Cash will not be accepted. The box office does not accept Apple or Google pay. All forms of credit cards are accepted. NO CASH.

WILL THERE BE PARKING?

The Gorge Amphitheatre has ample on-site parking. The parking lot opens about 2 hours before gates. Parking areas are well marked, lighted and secure, parking is at your own risk. Designated parking areas for our friends who have accessibility requirements are also available, just follow the signage. No overnight parking is permitted in the parking lots, and you cannot park your car in these lots and join a camping group. A new camping pass will be required to bring your car into the camping area for overnight parking. By order of the Grant County Sheriff’s Department, there is no parking on county roads or private property leading to or adjacent to the venue. The county ordinances also strictly prohibit the consumption of alcoholic beverages in the parking lot, and these laws will be strictly enforced.

HOW MUCH DOES THE PARKING COST?

The cost of parking is already included in your ticket price. Star Parking, Star Plus Parking, and Reserve Parking - upgraded parking options closer to the main gates with EZ in & out are available for an additional fee.

CAN I SLEEP IN MY CAR IN THE PARKING LOT?

Unfortunately, there is no overnight parking. As such, you must have a camping ticket or you’ll be moved along.

WHERE ARE THE CLOSEST AIRPORTS?

Seattle-Tacoma International Airport (SEA) 118 miles

17801 International Blvd. – (Pacific Highway So.)
Seattle, WA 98158
portseattle.org

Pangborn Memorial Airport (EAT) 28 miles

One Pangborn Drive
East Wenatchee, WA 98802
pangbornairport.com

Yakima Air Terminal (YKM) 48 miles

2400 West Washington Avenue
Yakima, Washington 98903
yakimaairterminal.com

IS THERE DISABLED ACCESS?

There is! Please contact Live Nation if you have specific questions: [email protected]

IF I REQUIRE DISABLED ACCESS, DO I NEED A DIFFERENT TICKET?

No, you’ll need to purchase a regular ticket and check in at Guest Services upon arrival at the venue. There are Guest Service locations at the main entrance and near the viewing area if you should require any assistance or have any questions.

IF I HAVE ACCESS REQUIREMENTS, WILL THERE BE ASSISTANCE AVAILABLE?

There will be staff on hand to transport you from the main gate down to the viewing area, make sure to check in at Guest Services upon arrival.

WHERE IS THE ACCESSIBLE VIEWING AREA?

At the lower bowl, midway on the lawn.

ARE THERE ACCESSIBLE TOILETS AT THE VIEWING AREA?

Yes.

IS THERE AN ACCESSIBLE CAMPING AREA?

Yes, make sure to request this upon arrival at Guest Services.

WHAT ARE THE RULES ON HARASSMENT?

We do not tolerate harassment of any kind. Respect boundaries and report sexual harassment to security. Look out for those who are in distress and might need help.

IS THERE A SITE MAP OF THE VENUE?

A site map will be shared closer to the show.

WHAT CAN I BRING INTO THE GORGE AMPHITHEATRE

Allowed:

Clear bags only - clear plastic, vinyl or PVC tote bags no larger than 12” x 6” x 12” and/or small clutch bags (4.5”x 6.5”)
Cameras - non-professional only, no detachable lenses
Food in a clear, 1-gallon ziplock bag
Lawn chairs - seat no more than 9 inches off the ground
Water - up to 1 gallon in a factory sealed plastic bottle
Empty water container - up to 1 gallon, clear, not glass
Parasol / small umbrella - no large / golf umbrellas

Not allowed:

Weapons of any kind
Alcohol
Illegal drugs
Glass containers
Cans
Hard sided or large coolers
Large or oversized bags / backpacks larger than 16"x16"x8"
Laser pointers
Fireworks
No Unmanned Aircraft Systems (Drones) are permitted on or over any Gorge property whatsoever
Animals - service animals allowed. Like many venues and other large places of assembly, the Gorge has a “no pets” policy. However, Live Nation’s policy explicitly permits guests with disabilities who use dogs as service animals. The Gorge’s policy, consistent with ADA’s revised guidelines, defines “service animal” as limited to a dog that is individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the individual’s disability.

The Gorge requires, consistent with the ADA, that service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents him or her from using these devices. Individuals who cannot use such devices must maintain control of the animal through voice, signal, or other effective methods.

Emotional support animals are not considered service animals.

Totems:

Maximum height six feet
Totems must be made from a lightweight material e.g. foam, PVC / no solid metal
Collapsible / telescoping camera extenders that follow the above guidelines are OK (lightweight/hollow aluminum/polycarbonate)
PVC, light wood or aluminum poles must be no thicker than one inch in diameter
Inflatables attached to totems must be deflated upon entry
Any item deemed dangerous will not be allowed
Totems promoting illegal activity or hate speech will not be permitted

Please note that you may be asked by events staff to lower or remove your totem if it is found to be disruptive to the show.

CAN I BRING WATER BOTTLES INTO THE EVENT?

Guests are permitted to bring in one factory sealed bottle of water up to one gallon in size. Empty aluminum bottles, refillable clear plastic water bottles are permitted.

Water fountains are located throughout the venue. Packaged water is available for sale inside the venue. More useful information is available here.

OTHER THAN A FACTORY SEALED BOTTLE OF WATER, CAN I BRING IN A CAMELBAK OR ANY OTHER WATER CONTAINERS?

You may bring in water containers (including camelbaks), provided that they are empty as you enter the festival. They will be inspected. You will be able to fill them up inside the venue. Camelbaks that are oversized or part of a non compliant bag are not allowed. Clear bag and size restrictions still apply.

WHAT CAN BE IN MY ONE GALLON BAG OF SNACKS?

You can bring one clear zip-lock bag no larger than one gallon and all snacks inside must be factory sealed.

CAN I BRING MY CAMERA?

You may bring your small non-professional still camera. By that we mean no removable lenses. Professional video cameras are not allowed inside the venue.

Please don’t film and redistribute the show. Be in the moment.

Ticket Questions

WILL TICKETS SELL OUT?

We hope so!

WHEN WILL I RECEIVE MY TICKET?

Wristbands will arrive in the mail; they will start shipping about a few weeks before the event.

WILL TICKETS BE SOLD AT THE EVENT?

If the festival does not sell out in advance, tickets will be available at the box office. We do not recommend purchasing tickets from scalpers as you risk being denied entry to the show.

WILL THE GENERAL ADMISSION TICKETS BE A WRISTBAND, A LANYARD OR TICKETS?

All ticket holders will receive a wristband. If you have purchased an Early Entry, VIP or Super VIP package you will receive a wristband in addition to your event wristband. More details coming soon.

ARE TICKET PRICES GOING TO INCREASE FROM WHERE THEY ARE NOW?

Yes, for the best price tickets you should sign up for the January 27 pre-sale.

IF I BUY A RESALE GA TICKET AND SOMEONE ELSE’S NAME IS ON THE RECEIPT, IS IT STILL OK TO USE THEM EVEN IF THE NAME DOESN’T MATCH?

Contact Front Gate customer service

WHAT SHOULD I DO IF I HAVE NOT RECEIVED MY TICKETS?

Reach out to Front Gate Customer Service on [email protected]

ARE REFUNDS ON TICKETS OFFERED?

All tickets are non-refundable. For any extenuating circumstance please contact Front Gate Customer Service on [email protected]

Age/ID Questions

YOU MUST HAVE VALID IDENTIFICATION PROVING YOU ARE 21+ TO GAIN ACCESS TO BAR AREAS.

ACCEPTABLE FORMS OF IDENTIFICATION FOR ENTRY TO 21+ BAR AREAS

U.S. or Canadian government issued driver’s license or identification card provided that it contains a photograph and date of birth U.S. or foreign government issued passport containing a photograph and date of birth.

UNACCEPTABLE FORMS OF IDENTIFICATION FOR ENTRY TO 21+ BAR AREAS

Vertical IDs (regardless of the individual’s age).

CAN I ATTEND THE EVENT IF I AM UNDER THE AGE OF 18 AND I COME WITH A LEGAL GUARDIAN?

This event is strictly 18 years and older. Security will not allow anyone under the age of 18 into the venue.

MY ID WAS LOST/STOLEN. WHAT CAN I USE TO PROVE THAT I AM AT LEAST 18 YEARS OLD?

If you have a passport, security will accept all government issued passports. Expired government issued identification will only be accepted WITH temporary DMV documentation that is valid and proves you are going to receive a new valid ID. Please review a more detailed description of the ID rules here.

WHAT DO I DO IF MY ID EXPIRED AND I DO NOT THINK I WILL RECEIVE A NEW ONE IN TIME?

Please bring your expired ID AND your temporary DMV documentation that proves your ID is being renewed.

CAN I USE A CONSULAR ID OR FOREIGN GOVERNMENT ISSUED DRIVER’S LICENSE?

Security will not accept consular identification or a foreign government issued driver’s license (Canadian drivers licenses or identification cards that are not expired may be used to grant entry into the festival). They will accept any foreign government issued passport provided it has a photo, name and date of birth on it. A passport can be acquired by scheduling an appointment with your local consulate office.

WHAT ARE ACCEPTABLE FORMS OF ID TO PURCHASE ALCOHOL?

Security will not accept consular identification or a foreign government issued driver’s license other than Canadian Province issued driver’s license or identification card. US military ID, Merchant Marine ID, Tribal ID (not all accepted), and US Possessions issued ID will all also be accepted. They will accept any foreign government issued passport provided it has a photo, name and date of birth on it.

Camping Questions

For more detailed camping info, visit the gorgeamphitheatre.com website FAQ: https://www.gorgeamphitheatre.com/camping

WHERE CAN I BUY CAMPING TICKETS?

Camping passes can be purchased here via gorgeamphitheatre.com. They can also be purchased as an upsell during the purchase of your festival ticket.

You may also purchase camping on site or on frontgatetickets.com and search for the event.

WHAT TIME DOES THE CAMPGROUND OPEN?

Campsite will be open from 4pm Thursday until Monday at noon.

Anyone without a Thursday camping pass will be able to enter the campsite from 10am on Friday 11 September. Expect lines to get in, arriving early on Thursday is highly recommended.

ARE THERE SHOWERS – HOW MUCH DO THEY COST?

Hot & cold showers are available for free.

WILL STANDARD CAMPING SELL OUT?

No, there is plenty of room and passes will be available to purchase at the gates but we recommend getting your passes in advance so your entry is easier.

CAN I UPGRADE MY CAMPING PASS?

Camping passes can be upgraded at the gate on arrival, subject to availability.

IS ALCOHOL ALLOWED IN THE CAMPGROUND?

As long as you are of age, alcohol is permitted within the confines of your individual campsite, but no open containers or alcohol consumption is allowed in the public areas or on the roads.

I WANT TO CAMP NEXT TO MY FRIENDS, CAN YOU RESERVE A SPOT?

Camping sites are allocated as you arrive, spaces cannot be held or reserved, so if you want to camp in groups, you must show up at the same time.

CAN I BUY 2 CAMPING PASSES WITH ONE CAR AND HAVE A BIGGER SITE?

Sure – just make sure you show the campground attendant both passes upon arrival.

IS THERE A LIMIT ON TENT SIZE AT THE GORGE?

The approximate dimensions of the camping spots in Standard/General camping are 15’x25’, enough room for a single tent and one vehicle.

The approximate dimensions of the camping spots in Premier camping are 18’x35’, enough room for (2) 2-4 people tents and one vehicle.

The approximate dimensions of the camping spots in Terrace camping are 18'x40’, enough room for (2) 2-4 people tents and one vehicle.

The approximate dimensions of the camping spots in Front Yard (for certain events only) is 20’x50’ enough room for (2) 2-4 person tents and/or shade awnings and one vehicle.

CAN I HAVE MORE THAN ONE TENT IN OUR CAMPING SPACE ALONG WITH OUT VEHICLE?

Camping spaces are strictly one vehicle per space. If your tents fit within the camping space along with your vehicle, that’s fine.

CAN I CAMP IF I DO NOT HAVE A TICKET FOR THE SHOW?

No, you will need a ticket for the show in order to enter the campgrounds.

WHAT SHOULD I BRING WITH ME?

A tent (you’d be surprised!)
Clothing for all temperatures
An empty reusable water bottle
Sunscreen/sunblock
You can bring your own food for the campground
A bit of patience, give our staff a wave and a hello, they are working very long hours and really hard to make these shows happen, but expect occasional lines, it happens when thousands descend on one place at one time.

IS THERE A STORE IN THE CAMPGROUND?

Yes, there is. The store has a wide variety of beers, soft drinks & snacks, ice, as well as some of those little necessities you may have forgotten: sunscreen, basic toiletries and the like. The General Store is located close to the main entrance.

CAN I BRING MY DOG?

No. Do not bring any pet whatsoever, not because we don’t like them – we are all animal lovers here – but it is cruel and unfair to the pet to leave it alone in the campground or parking lot, locked up or in a car or tent where it may suffer from extreme heat. When we see a pet in a car or running around the campground unattended, we will alert the authorities and your vehicle may be entered and the pet taken to a shelter for its own welfare. You may be subject to prosecution for cruelty to animals. Service animals are permitted. Emotional support or companion animals do not qualify as “service” animals and are not allowed at the Gorge.

CAN PEOPLE LEAVE AND RE-ENTER?

Not encouraged – especially during busy ingress period – but provision can be made – you would need to get a re-entry pass from Guest Services on the way out of the campground.

WILL THERE BE A PLACE TO PARK VEHICLES FOR THOSE SHARING CAMPING WITH OTHER PEOPLE?

No – if you want to park a vehicle overnight you will need a camping pass for that vehicle – one vehicle = one camping space. The Gorge parking area does not allow overnight parking.

CAN I VISIT OTHER CAMPING AREAS WITH MY CAMPING PASS?

Terrace pass holders can visit any camping area.

Front Yard, Premier, and The Grove can visit each other's camping areas and can go to the standard camping area. Standard pass holders can only enter the standard camping area.

Accommodation packages

DO THESE PACKAGES HAVE A MINIMUM AGE?

For the hotel travel packages, all persons must be at least 21 years of age to purchase a travel package and check-in. Persons under the age of 18 years may still occupy a room, however the person whose name is booked for the reservation must be 21 years of age to check in. Please be sure to bring valid photo identification and credit card.

DO THE ACCOMMODATION PACKAGES INCLUDE TICKETS?

All accommodation packages include two or four tickets for the event. Based on availability, you will have the option to choose between General Admission tickets, Early Entry, VIP or Super VIP Tickets with your accommodation package.

If you have purchased an Early Entry or VIPpackage you will receive a wristband in addition to your E-ticket. More details coming soon.

HOW WILL I RECEIVE MY TICKETS AND MERCHANDISE?

A representative will be available at the hotel to assist all accommodation package guests. Here you will pick up your merchandise. As the event gets closer, the package purchaser will receive an email with all of the event details including times and locations for check-in. Please be sure to bring a valid photo ID and credit card.

CAN I ACQUIRE ACCESSIBLE SEATING AS PART OF THESE PACKAGES?

If you would like to inquire about Accessible Seating as part of your travel package, please reach out to us at contact@involvedlive. Be sure to include the event name and your order number when emailing.

WHAT TIME IS CHECK-IN AND CHECK-OUT AT THE HOTEL?

Best Western Plus Lake Front Hotel: 4PM Check-In and 11AM Check-Out

Holiday Inn Express and Suites Moses Lake: 3PM Check-In and 12PM Check-Out

Red Lion Hotel and Conference Center - Ellensburg: 3PM Check-In and 11AM Check-Out

WHAT IS THE BEST WAY TO GET TO THE SHOWS?

If you purchased a hotel package, there is round-trip transportation from your hotel to the Gorge and back included in your package.

CAN I EXTEND MY STAY BEYOND THE TRAVEL PACKAGE DATES?

In order to add additional nights to your package, you will need to book those nights directly with the hotel and it is suggested to book the same room type associated with your Travel Package. Please note, the front desk will most likely not have your travel package reservation information yet. Once you’ve booked the additional night(s), please reach out to our Guest Services team at [email protected] with your reservation information and we’d be happy to submit a request to the hotel to link the reservations. While the hotel will always do their best to accommodate, there is a small chance you may have to switch rooms as all additional night requests are based on hotel availability.

IS PARKING PROVIDED AT THE HOTEL?

Accommodation packages do not include hotel parking. Please visit each hotel’s respective website for information and rates regarding parking.

HOW WILL I RECEIVE INFORMATION REGARDING MY SHUTTLE PASSES?

You will receive a detailed informational email about one week prior to the event date with specific shuttle information.

IS THERE A PAYMENT PLAN?

Yes! There is a payment plan for these packages. More information will be shared soon.

WHAT IF I CHANGE MY MIND AND DON’T WANT MY PACKAGE?

All packages are non-refundable. Please refer to the Purchase Policy for complete details.